FREQUENTLY ASKED QUESTIONS

Shipping & Ship Dates

How do ship dates work?

Ship dates are posted in the title of an item. The item will ship between the dates shown.  Quantity available is the number of units remaining for that shipping period. It does NOT reflect any in-store or immediate inventory.

Will the retail store have bikes before the ship date?

If there is a ship date on an item, that applies to local pickup at our retail store as well.

When will my bike ship?

If there is no ship date on the item you purchased, or it says ***SHIPS IMMEDIATELY***, it will ship within 1-3 business days. If there is a ship date, it will ship within that date range.  You will receive a confirmation email with tracking information once your order ships.  If you are selecting “in-store pickup” you will also receive an email with a pickup number once your bike/order is built and/or ready.

How long will it take to receive my order after it ships?

Depending on your location shipping generally takes between 2-5 days to be received.  East Coast orders can assume an average of 5-7 days to receive.

Assembly Questions

Does the bike come assembled?

If your bike is being shipped, it will be 85% assembled upon arrival.   We recommend having a bicycle mechanic or bicycle shop assemble your bike. To watch an overview of the assembly process, please reference this video.

“Local pickup” bikes will be fully assembled at pickup.

HBBC Easyrider Retail Store

Where is your retail store?  What are your hours?

Yes!  HBBC Easyrider is located just up from the HB pier at 328 Main Street, Huntington Beach, CA 92648.  We are open from 11-4 daily.

Still have questions?

Feel free to email us at info@hbbcinc.com and we will get back to you as quickly as we can.  You may also call us between 10am – 3pm PST at 714-842-4222.  Due to high call volume you may experience difficulty getting through.  Email is the most efficient way to communicate with us at this time.  Thank you for your patience and understanding.